Factual recall accuracy
Does the model give the correct short answer to a question with a known ground truth? Measured by SimpleQA. This is the narrowest definition of hallucination — wrong facts on questions with clear answers.
Applied Intelligence
The question every AI-sceptic buyer asks before committing — and the one most vendor comparisons dodge. This page answers it with sourced citations from the four published benchmarks that actually measure hallucination and factual error rates: SimpleQA, TruthfulQA, Vectara HHEM, and the Galileo Hallucination Index. The short answer: no model hallucinates zero percent of the time, benchmark scores differ by task type, and the gap between benchmark performance and production reliability is where decisions get made wrong.
TL;DR
Ranked comparison of major AI models by published hallucination and error rates — SimpleQA, TruthfulQA, Vectara HHEM, and Galileo Hallucination Index, with sourced citations.
Definition
Which AI Hallucinates Least? Published Error-Rate Benchmarks Compared — On OpenAI's SimpleQA factual accuracy benchmark (November 2024), OpenAI's o1 reasoning model achieved the highest published score at 45.1% correct on short factual questions, followed by GPT-4o at 38.2%, Claude 3.5 Sonnet at 28.0%, and Gemini 1.5 Pro at 23.2%.
Key questions answered
The "which AI hallucinates least?" query is not a curiosity search. It is purchase-intent. Buyers evaluating AI models for customer-facing applications, internal knowledge agents, or automated decision workflows need an empirical basis for model selection — not marketing claims about accuracy, and not anecdotal comparisons from social media.
The problem with most answers is that they conflate four different things:
Does the model give the correct short answer to a question with a known ground truth? Measured by SimpleQA. This is the narrowest definition of hallucination — wrong facts on questions with clear answers.
Does the model give a true answer even to questions that commonly elicit false answers from humans? Measured by TruthfulQA. This tests a different failure mode: confident falsehoods that sound plausible.
Does the model introduce unsupported claims when summarising a source document? Measured by Vectara HHEM. Critical for RAG applications where the model's job is to stay inside a retrieved context.
Each benchmark measures something real. None measures the same thing. A model that ranks first on SimpleQA may rank third on summarisation faithfulness. The right benchmark to weight depends on what your production system actually does.
Benchmark scores are a selection signal, not a production reliability guarantee. Every model hallucinates. The question is whether you have built the layer that catches it before the user does.
The table below draws on four published sources, each cited in full in the Sources section. Scores are stated as published by the benchmark authors at the publication date; model versions and scores change as providers release updates. The benchmark column headers link to the methodology notes in Section 3.
| Model (Provider) | SimpleQA Factual accuracy % (higher = better) OpenAI, Nov 2024 |
TruthfulQA Truthfulness % (higher = better) HuggingFace leaderboard |
Vectara HHEM Faithfulness 0–1 (higher = better) HuggingFace leaderboard |
Galileo Hallucination Index Tier ranking Galileo AI, 2024 reports |
Production notes |
|---|---|---|---|---|---|
| o1 / o1-preview OpenAI |
45.1% | Not published in original TruthfulQA cohort (post-dates benchmark) | Not independently published for o1 in HHEM cohort | Tier 1 — Lowest hallucination | Highest SimpleQA score in the published cohort. Extended reasoning reduces hallucination on verifiable factual questions but increases latency. Best suited to tasks where correctness outweighs speed. |
| GPT-4o (Aug 2024) OpenAI |
38.2% | ~59% (GPT-4 class, HuggingFace leaderboard) | ~0.96 (GPT-4 class, Vectara HHEM leaderboard) | Tier 1 — Lowest hallucination | Strong across all three benchmark dimensions. Vectara HHEM places GPT-4 class models near the top of the summarisation faithfulness leaderboard. The widest production evidence base of any frontier model. |
| Claude 3.5 Sonnet (Oct 2024) Anthropic |
28.0% | ~80–85% (Claude 3 class, HuggingFace leaderboard; Constitutional AI training boosts truthfulness score) | ~0.97 (Claude 3 class, Vectara HHEM leaderboard) | Tier 1 — Lowest hallucination | Lower SimpleQA score than GPT-4o, but leads or co-leads on TruthfulQA and Vectara HHEM. Constitutional AI training explicitly targets the truthfulness failure mode. Strong for RAG and instruction-following contexts where staying inside retrieved context matters most. |
| Claude 3 Opus Anthropic |
21.2% | ~78–83% (HuggingFace leaderboard) | ~0.96 (Vectara HHEM leaderboard) | Tier 1 — Lowest hallucination | Lower SimpleQA score than Sonnet — Opus was not optimised for short factual recall in the same way. Scores well on instruction-following and context-faithfulness benchmarks. Largely superseded by Claude 3.5 Sonnet for most production use cases. |
| Gemini 1.5 Pro Google DeepMind |
23.2% | ~72% (HuggingFace leaderboard) | ~0.94 (Vectara HHEM leaderboard) | Tier 2 — Moderate hallucination | Competitive on TruthfulQA; lower SimpleQA score places it third in closed factual recall. Long-context capability (1M token window) introduces a distinct hallucination risk: models can lose grounding when context window is saturated. Galileo Index places Gemini 1.5 class in Tier 2 on open-ended RAG tasks. |
| GPT-4 Turbo (April 2024) OpenAI |
30.0% | ~56% (HuggingFace leaderboard) | ~0.95 (Vectara HHEM leaderboard) | Tier 1 — Lowest hallucination | Scores between o1 and GPT-4o on SimpleQA. Lower TruthfulQA score than Claude 3 class — knowledge cutoff and training approach produce more plausible-sounding falsehoods on questions that elicit common human misconceptions. |
| Llama 3.1 405B Meta (open-source) |
Not in original SimpleQA cohort | ~71% (HuggingFace leaderboard) | ~0.92 (Vectara HHEM leaderboard) | Tier 2 — Moderate hallucination | Strongest open-source performer across both available benchmarks. Galileo Index rates Llama 3.1 405B as competitive with Gemini 1.5 Pro. Self-hosting removes provider dependency but introduces deployment and fine-tuning risk — operator configuration choices affect the effective hallucination rate in ways the base benchmark does not capture. |
| Mistral Large (2024) Mistral AI |
Not in original SimpleQA cohort | ~60% (HuggingFace leaderboard) | ~0.90 (Vectara HHEM leaderboard) | Tier 2 — Moderate hallucination | Competitive for European regulatory contexts and latency-sensitive applications. Galileo Index places Mistral Large in Tier 2. TruthfulQA score below GPT-4 and Claude 3 class. Better suited to structured extraction tasks than open-ended factual generation. |
| GPT-3.5 Turbo OpenAI |
Not in original SimpleQA cohort | ~47% (HuggingFace leaderboard) | ~0.84 (Vectara HHEM leaderboard) | Tier 3 — Higher hallucination risk | Still the most widely deployed model by volume due to price. Significantly lower performance on all three hallucination benchmarks than GPT-4 class. Acceptable for high-volume, low-stakes structured tasks with output validation. Not recommended for customer-facing factual applications without a post-generation validation layer. |
Sources: SimpleQA paper (OpenAI, November 2024); TruthfulQA leaderboard (HuggingFace, EleutherAI); Vectara HHEM leaderboard (HuggingFace, Vectara); Galileo Hallucination Index (Galileo AI, 2024). Full citations in the Sources section. Scores are as of the cited publication date and reflect model versions current at that date. Providers release model updates without incrementing version names — verify the specific model checkpoint against the benchmark for procurement decisions.
Ranking models by a single score without understanding the benchmark methodology produces exactly the kind of confident-but-wrong conclusion the hallucination detection argument is about. Here is what each benchmark in the table above actually tests:
What it measures: Factual accuracy on short, unambiguous questions with a single correct answer. Human-rated ground truth. Designed specifically to test whether models know what they don't know — a high score requires refusing to answer when uncertain rather than guessing.
What it misses: Long-form generation, reasoning chains, RAG-grounded tasks, and any question without a deterministic correct answer. SimpleQA tests recall of facts, not faithfulness to provided context.
What it measures: Whether models give truthful answers to questions that human respondents frequently answer incorrectly — conspiracy theories, misconceptions, and overconfident heuristics. A model that parrots common misconceptions will score low even if it is otherwise capable.
What it misses: Factual questions with clear ground truth, domain-specific accuracy, and context-grounded faithfulness. TruthfulQA is a calibration benchmark, not a factuality-at-scale benchmark.
What it measures: Hallucination rate during summarisation — specifically, whether a summary introduces claims not supported by the source document. Scored as a faithfulness probability (0–1). Directly relevant to RAG systems where the model summarises retrieved chunks.
What it misses: Open-ended generation where there is no reference document to check against. HHEM is strong for closed-context RAG evaluation; it does not cover the factual recall failure mode that SimpleQA targets.
What it measures: Hallucination rates across RAG and open-ended question-answering tasks, published as quarterly reports comparing major commercial and open-source models. Uses a combination of automated scoring and human evaluation. Unique in covering both closed-context (RAG) and open-ended generation modes in the same report.
What it misses: Galileo's reports are not fully reproducible by external parties — the evaluation dataset and exact prompting methodology are not always disclosed. Treat tier rankings as directional rather than definitive. The quarterly cadence also means recent model versions may not be reflected in the most recent published report.
A model that tops SimpleQA is optimised for factual recall on unambiguous questions. A model that tops Vectara HHEM is optimised for faithfulness when summarising a provided document. Those are different production requirements. Match the benchmark to your task before drawing a procurement conclusion.
The single most important thing to understand about every number in the table above: it was measured in a controlled evaluation environment. Your production system is not that environment.
Four factors consistently widen the gap between benchmark score and production hallucination rate:
This is not an argument against using benchmarks for model selection. It is an argument against treating benchmark scores as production reliability guarantees. The benchmark tells you which models have lower hallucination floors under controlled conditions. What happens above that floor in your specific deployment is a question that requires production-level validation — not a benchmark lookup.
RFE Online's production hardening review scopes the output validation surface for your agentic workflows, installs source-grounding checks calibrated to your retrieval context, and builds the evidence pipeline needed to measure real hallucination rates in production — not benchmark conditions.
View the hardening serviceGiven the limitations above, here is what the published benchmark evidence actually supports as procurement guidance:
Customer service bots, internal knowledge agents, and any system where users expect correct answers to factual questions: weight SimpleQA heavily. o1-class reasoning models and GPT-4o have the best published scores. Factor in latency — o1's extended reasoning adds meaningful response time that SimpleQA scores do not capture.
Document summarisation, policy Q&A, and retrieval-augmented workflows: weight Vectara HHEM heavily. Claude 3.5 Sonnet and GPT-4-class models lead on summarisation faithfulness. The Constitutional AI training Anthropic uses is specifically relevant here — it targets the instruction-following failure mode that RAG grounding depends on.
Where response volume makes frontier models cost-prohibitive: Llama 3.1 405B is the strongest open-source option across published benchmarks. The tradeoff is deployment complexity and the absence of a provider-managed update cycle. Self-hosted deployments require operator-managed fine-tuning and validation — effective hallucination rate is a function of configuration choices, not just base model capability.
Three procurement questions the table does not answer — but that matter more than the scores for most decisions:
The hallucination detection pillar — why every production AI agent needs a validation layer between model output and user interface — is at hallucination-detection-for-production-ai-agents.
Model selection on hallucination benchmarks is the upstream decision. The downstream question — what stops hallucinations from reaching users once a model is deployed — is the output-integrity play in RFE Online's Agentic Services positioning:
The cluster-level infrastructure reliability hub — the canonical anchor for the Hallucination Detection + AI Code Production Hardening nucleus — is at rfeonline.com.au/topics/agentic-services/.
The full Agentic Services offer is at rfeonline.com.au/services/agentic-services/.
You have seen what each model scores on hallucination benchmarks. Enter your team's parameters below to see what your current hallucination rate costs each month — and what a validation layer would save.
Methodology: team size × daily AI interactions × 22 working days × hallucination rate = monthly events; events × remediation time × hourly rate = labour cost; tool spend × hallucination rate = wasted tool investment. Rate benchmarks from Galileo Hallucination Index and Vectara HHEM leaderboard (cited in sources below). Actual exposure varies by use case, model, and validation coverage.
Benchmark scores tell you where to start. A production validation layer tells you where you actually are. RFE Online's hardening service installs the gap-closing layer.
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